Regio	Zuid- & Midden-Limburg
Opleidingsniveau	MBO

Solliciteer Direct

We are searching for multilingual Technical Support Engineers, living in the South of Limburg, supporting digital communication solutions.
You will be responsible for providing initial employee support for technical inquiries received via phone, email, and messaging applications. For this position you speak English fluently and German.

The company is hiring multiple Technical Support Engineers to provide technical support for Digital Communication Solutions.
With 31 years of experience, this American company is well-known for its innovation and leveraging best-of-breed technologies to create solutions that are easy-to-use, yet infinitely customizable.
The company offers a digital signage platform empowering marketers and retailers to control content, offering in-house software, hardware, services and live support.
Resulting in true transformations in retail and audio engagement.

 

Waar ga je werken?

The company operates internationally and has multiple offices accros the world. The office that you will be working for is located in Sittard.


The company is a full solution provider for its customers and the offering includes software, hardware, tablets, displays, professional serics, technical support and installation servics based on there products within narrow casting.
It provides the platform for marketers, retailers, and innovators to easily create and centrally manage deployment of these digital experiences, while retaining the flexibility to rapidly adapt to local business conditions and audience preferences in real time. 

 

Wie zoeken wij?

What are you going to do?

• Assess, diagnose technical inquiries and/or client project problems (mostly software, hardware and/or configuration related).
• Utilize in-house and 3rd party software toolsets to troubleshoot client reported problems and work closely with the clients to resolve the issues and meet the clients’ needs.
• Aid with requested software configuration adjustments, provision any new hardware installations, and other tasks as necessary.
• Document client reported problems, including steps taken to reach a resolution, and other relevant information in the company’s central ticketing system.
• Ensure each ticket is properly resolved or has been escalated (when necessary).
• As part of the Support team, you will work in a shift schedule and document all activities in the customer tracking database including nature and resolution recommended.
• You will multi-task, prioritize, and organize all calls and e-mails sent to you or assigned to you.

 

Waar moet je aan voldoen?

You have:

Qualifications & Skills

• Dutch MBO4+ degree in Information and Communications Technology (ICT/IT) or equivalent education is needed for this position – or  level (also in countries outside of The Netherlands);
• Minimum of 2 years of work experience in a Technical Support role, preferable in a Software Solutions environment;
• You have experience in working with Windows operating systems;
• Knowledge of and proven work experience in the field of IP-networks and server management;
• You write and speak the English language fluently - an additional language German ( near native ) 
• Dutch language skills are NOT a must;
• Experience with Python is not a must, but would be advantageous.

Talents

• Exceptional customer service skills – of which you can give us examples in your interview;
• Strong analytical and problem-solving skills are crucial for this position. You love “the puzzle” and approach it with the mindset of a detective. Analyse, adjust, test, exclude ,repeat, until you solve the puzzle;
• You are very eager to learn;
• You can work well within a team as well as work on your own initiative;
• Excellent communication skills; Being able to clearly explain a technical problem to a customer/colleague comes naturally to you and you can communicate very well in a professional manner both verbal and written;
  You have outstanding listening, questioning, and triaging skills;
• Flexibility is highly appreciated and you have an excellent work ethic;
• You have a hands-on and “let’s do this together” mentality.

 

Wat bieden wij?

What do we offer?

• A fun job in an inspiring and rapidly developing high-tech company, where an open, professional, and pleasant working culture is one of our most important assets.
• A good salary package and growth chances. Negotiable starting from €2800,-
• 40 hour workweek (minimum of 32 hours is negotiable)
• By providing flexibility and giving you and your team the “space” to self-arrange your, work/team task distribution, we support you to be creative and to organize your job following the overall goals of the company.
• We embrace initiatives, ownership, and a strong team spirit.
• We are committed to support your professional and personal development and allow you to cooperate with talented people.
• We encourage and support you with internal and external training possibilities.
• We offer possibilities to grow further within the company.
• We organize team outings/activities, small and large to enhance the connections with your peer.

What are the benefits?

• 29 Days off in total
• 8% Holiday allowance
• Company phone and laptop
• Travel expenses allowance
• Parking card
• Pension plan
• Late shift meal allowance
• Late hours extra allowance
• Every monday company breakfast
• Once a month friday afternoon drinks
• Great coffee
• Company fitness
• Collective health insurance
• Extensive training and development opportunities
• Cool and ergonomic working environment

 

 

Interesse?

Are you interested in the possition of Technical Support Engineers? 

Respond quickly and press the apply button so that we can see if there is a match.

  Solliciteer Direct